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Esri Technical Support

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I am having the infamous activeX warning appearing again with all my toolboxes in ArcMap 10.5, but only when I click in an empty field. This started only recently, and I think it may be linked with the recent Windows 10 Creators Update. I've tried the traditional solution of adjusting the Internet Options, but with no success. Is anyone else… (Show more)
in Esri Technical Support
Hi All,   Is it possible to measure distance of two points in web scenes with Point Cloud layer? either as a out-of-box function in Web App Builder app, or via Javascript API 3 or 4?   if the above is not possible, ideally if I can identify two points and get the xyz from them then I should be able to get the distance reasonably. does Javascript… (Show more)
in Esri Technical Support
I have arcgis 10.5 desktop on my windows 10 machine. I tried uninstalling arcgis 10.5 and python and reinstalling but the problem persists. Any ideas on how to fix? 
in Esri Technical Support
Trying to export txt for consumption into CAD dispatch spillman program. We've created a new law zone and also updated to arcview 10.3. I've uploaded the new toolbar, but things don't seem to be working like the old toolbar and older version of arcview. I know it works with 10.0 but hate to go backwards if there is an easy fix somewhere. thanks… (Show more)
in Esri Technical Support
Recently we added the map gallery from ArcGIS Online to our website and our ADA Compliance consultant was all over it due to insufficient navigation capabilities.   How difficult would it be to incorporate the capability to tab into the gallery items and navigation arrows? @ESRI - Please get up to speed on this. This is a requirement for ALL… (Show more)
in Esri Technical Support
Anyone have any idea on why once I upgraded to 10.5 I have major issues with ArcMap running fine and then "not responding?"  It does this every couple of minutes. I can complete very simple tasks, such as setup a layout, edit, simple geoprocessing tools on small datasets, and it just stops and doesn't respond for 20-30 seconds, and then all of a… (Show more)
in Esri Technical Support
We purchased ArcGIS for Desktop with usual 1 year maintenance. It expired November 2016. I was wondering if I renew maintenance whether it will expire November 2017 or will take a year from date of renewal (say, April 2018 if I renew April 2017) Kindly help with the info please.
in Esri Technical Support
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