Reject Completed Assignments

853
1
08-18-2017 06:37 AM
Status: Open
deleted-user-st4HsVxccxgs
New Contributor III

Many workflows assign a task, receive a result, then either approve or reject it. If there was a way to basically just edit the status field in the assignments table, as a Dispatcher, it would greatly apply to many workflows in many industries. This is technically possible manually, by going through the feature service, and setting the Status field from "Completed" to "Assigned". But obviously having this capability through Workforce would be much better.
A rejection of an assignment prompts the mobile worker to re-do the work associated with assignment. Specifically, this would greatly help with Survey123 integrations, where forms follow this workflow:

  • Assignment by Dispatcher
  • Submission by Mobile worker
  • Rejection/Approval by a Dispatcher.
  • Re-submission by Mobile worker (if rejected)
1 Comment
ScottPrindle

Thank you for submitting this idea Jeremy! I've gone ahead and removed Survey123 from the categories, since this idea appears to be specific to Workforce and assignment statuses. In your current workflows, how are you handling this need for approval/rejection of assignments by the dispatcher?

Thanks,

Scott