Printing Issue from ArcGIS Online  Map Application

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38
04-24-2012 08:29 AM
IT_DeptDept
New Contributor II
Hello everyone,

I created a map application using ArcGIS Online template ( Basic Viewer) which has printing functionality. But print is not working. I thought of browser issue and tried to print in different browser, still no luck. Here is URL for map application;

http://www.arcgis.com/apps/OnePane/basicviewer/index.html?appid=9acad5c2f1e3447fbee1472c795b0847

One more question, is there way to make "Details" tab as a default instead " Legend" in Basic Viewer template?

Thanks
Tags (2)
38 Replies
by Anonymous User
Not applicable
The printing problem is a bug that will be fixed in the next release.

Kelly


Well, it looks like there has been a new release... and the printing STILL doesn't work in Firefox or IE8 with an AGOL hosted Web Application.
FAIL
KellyHutchins
Esri Frequent Contributor
I ran a quick test and printing works for me in both IE8 and Firefox. Can you provide more details about the problem you are seeing? For example, does it only happen with a particular map?

Well, it looks like there has been a new release... and the printing STILL doesn't work in Firefox or IE8 with an AGOL hosted Web Application.
FAIL
by Anonymous User
Not applicable
I ran a quick test and printing works for me in both IE8 and Firefox. Can you provide more details about the problem you are seeing? For example, does it only happen with a particular map?


The Web Mapping Application is pretty typical, there's probably an Esri print server that the application utilizes and conflicts with our Web Proxy/Firewall? I just tried it with another Web Map App that uses only AGOL hosted services, same thing. It DOES print using the AGOL Viewer (items in My Contents with the Web Map type) but not with maps that have been Shared and turned into an AGOL hosted Web Mapping Application. When trying to print in the Web Map App, I used Firebug to see what was going on (see image).
The Request:
http://dte.maps.arcgis.com/sharing/proxy?http://utility.arcgisonline.com/arcgis/rest/services/Utilities/PrintingTools/GPServer/Export%20Web%20Map%20Task/execute

Returned:
500 Internal Server Error

[ATTACH=CONFIG]15227[/ATTACH]
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ClintGarrison
New Contributor
I found when I hit print, it takes a few seconds, then the word Printout appears. I hit that and a new window appears with my print.
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NathanBoon
New Contributor
I have tried printing a map from My Content with Firefox 18 and IE9 when signed in to argis.com; I've also tried printing the same map from the public link when signed out, also using both Firefox 18 and IE9.  I consistently get the error message "An error occurred while creating the printed map."

The map layers all come from shapefiles I uploaded from my desktop.

I can successfully print other maps using the print button like the featured "Alaska DEC Japan Tsunami Debris Survey"

I am a public, free-version user, and don't have any advanced subscriptions.  Do I need to upgrade in order to print?  Is there a known fix?
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MikeMinami
Esri Notable Contributor
@naboon

Can you share your web map so we can take a look?

Thanks,

Mike
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NathanBoon
New Contributor
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NathanBoon
New Contributor
Hi, anyone get a chance to look at this map and successfully print?

Thanks!
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MikeMinami
Esri Notable Contributor
We'll take a look...

Thanks,

Mike
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DougCampbell
New Contributor III
I am also having trouble with the printing routine. Got a complaint just today. User can print map where all backgrounds and services are on arcgis.com but not if any are behind our firewall.  Has any progress been made on this issue?
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