Original User: psmschultz
Hello Everyone,
A few users in my company have installed and are using ArcGIS Explorer. I am not directly familiar with the application, but I am responsible for supporting these users. Two of the users are not having any trouble, but a third cannot run the program. When I try to run it for him, I see the splash screen. It is displayed for about a minute. It then disappears, but the program does not run. I see the E3 program start in the task manager, but as soon as the splash screen goes away, that task ends.
I have tried removing and reinstalling Explorer, and we have rebooted the machine a few times along the way. The system runs Windows XP Pro SP3 x86 joined to a corporate domain. We use Symantec Endpoint Protection for our antivirus / endpoint security software. The user is an administrator on his local machine, and the system is current on Windows Updates.
Any advice or assistance would be greatly appreciated. Thank you!
Best Regards,
Martin Schultz
