Stuck on Loading Document

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04-15-2015 10:37 AM
JB
by
New Contributor III

I am trying to load a document for a client that is 10,002 KB.

I was able to open this on Monday and work on the document with no issues.

Today I am unable to load the document. When I click on the document I get the loading screen for ArcGIS 10.2.2 and it gets stuck on the loading document phase. I have let the document sit for 30 plus minutes and it will not open.

I called IT and they installed and reinstalled Arc on my computer.

I tried to use mxd doctor but when the file is placed it freezes up the program and stops responding.

If anyone has any solutions will you please let me know. I thank you in advance for your help!

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12 Replies
SepheFox
Frequent Contributor

I'm glad you found a solution JB. Can you mark your question as answered? It might help someone else with the same problem in the future. Thank You!

DanMantz
New Contributor II

It turns out the network where the ortho-photography layer file I was using (mosaiced SID files) got corrupted. As soon as it was back on-line, my mxd's opened again with no problem.

Sol_Wuensch
Occasional Contributor II

So do you think it's related to these topics?

ArcGIS 10.1 slow to open

Disabling the ArcGIS Online Connection in 10.1

Maybe these are helpful in improving the performance, if internet connection is the culprit?  I realize that you cannot disable the online connections if you are relying on web services and using ArcGIS online.