Popups not Displaying

[InmanHartsfield]

OK all, I am here for my regular session of help to hopefully save hours or trial and error that may or may not work. I'm sure there is probably a reasonable and easy explanation for what I am missing, but I have not been able to figure it out yet. The issue is the fact that I cannot seem to get the popup information to work in ArcGIS Explorer when I click on a point feature on my map. A little background:

* I am using ArcMap 10 to create a layer package that I subsequently upload to my ArcGIS online group and then download into my ArcGIS Explorer map.
* The layer package has 20,000+ point features with associated attribute information.
* Prior to creating/uploading the layer package in ArcMap, I go to the HTML Popup tab in the Layer Properties dialouge box and check the box that says "Show content for this layer using the HTML Popup tool" and I also make sure the radio button is selected to display HTML formatting as a table of the visible fields. When I click on the "Verify" button, the information box pops up exactly as desired.
* I then upload the layer package to my ArcGIS online account, which occurs without errors.

When I download the layer package from ArcGIS online into my ArcGIS Explorer map, everything appears fine. All the point features show up in the right location, but when you click on a feature to get the attribute information to popup, nothing happens. Well, actually it looks like something tries to happen since the little hourglass figure pops up for just a second and then goes away, but no popup information appears.

As I mentioned before, probably something obvious I am missing, but I would certainly appreciate any thoughts, suggestions or comments anyone may have. Thank you in advance for your help.

[BrianKowalski]

Hi Inman,

Did you try:
1) Right click on the layer in the Contents Window
2) Select Properties at the bottom of the context menu
3) Selct Popup Content on the left side of the Layer Properties Window
4) Check Display a popup window checkbox


Hope this helps,

[AndreiIvanov]

It should be working. Can you share your map with me? This way I could take a look at what's going on.

[DougSchenk]

I am experiencing highly erratic behavior using popups in ArcGIS Explorer Desktop.  The delay between clicking on a feature with the hand tool and the pop-up launching is indeterminate, and sometimes does not launch at all.  Is there an explicit direction on how to get pop ups to display consistently?

Also, is there other ESRI products which will render pop-ups on local shapefile data (i.e. ArcReader? ArcGIS Explorer Online?)

Sincerely, Doug Schenk

P.S. Test file is located at:  http://www.arcgis.com/home/item.html?id=8bcced7b6d924685a51e15fec41e94e0

[DougSchenk]

Turns out, I was clicking on the head of the pushpin rather than the base.  Pixel sensitivity requires hitting the base of the pin pretty closely.  No further information needed for the time being.

[ChristinaBonanati]

Hello,
I have created html pop-ups which are linked to point features. Some of the points are very colse to each other or almost overlappin. Thus for some it is impossible to open more than one html pop-up with the "Hand-tool" to select the features. I have also tried to change the selection tolerance but it does not work.

Is there any other way in opening the html pop-ups other than with this hand-tool?

Any help is appreciated

chrissy