ArcGIS Connection has stopped working

9337
15
05-29-2013 05:53 AM
LaneHartman
New Contributor III
Anybody having trouble with the ArcGIS Connection failing in version 2500 with Windows 7? It doesn't seem to fail with any other 10.1 ArcGIS software.  Here's the Windows Problem signature:

  Problem Event Name: APPCRASH
  Application Name: ArcGISConnectionBin.exe
  Application Version: 10.1.2.3252
  Application Timestamp: 511165ea
  Fault Module Name: ntdll.dll
  Fault Module Version: 6.1.7601.17725
  Fault Module Timestamp: 4ec49b8f
  Exception Code: c000071f
  Exception Offset: 0009a3b9
  OS Version: 6.1.7601.2.1.0.256.48
  Locale ID: 1033
  Additional Information 1: a7aa
  Additional Information 2: a7aa91f17ea749d42a4de3b390fa5b3d
  Additional Information 3: a7aa
  Additional Information 4: a7aa91f17ea749d42a4de3b390fa5b3d
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15 Replies
RVargo
by
New Contributor
The solution (#1) worked like a champ for my home computer, I'll try it on my work box tomorrow.
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PatrickLineback
New Contributor
We now have a widespread problem with ArcGIS Explorer Desktop 2500 crashing. Every software install in our building now crashes when you pan/zoom in on a shapefile (any shapefile) or even change a basemap and zoom in. We had to cancel training on this application because every install in our lab now crashes when doing any of the above tasks. Used to work a month or so ago (including the installs on our lab computer), but now everything/everybody has crash issues. It can't be one graphics driver as there are so many different kinds of computers involved. LAN settings is turned off for "automatically ...". IT sets that, so no control on that anyhow. Repairs, fixes, replace software doesn't help. It works fine if you physically unplug your internet connection and just work with local data on your computer, but that defeats the purpose of this software as you won't have access to any basemaps or enterprise data.

Essentially, we are now out of business for using ArcGIS Explorer Desktop 2500. I'm speculating it is a windows 7 professional update that has been pushed out to our computers in the last month ... we have no control over that.

Any ideas or thoughts??
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JenniferGrew
New Contributor
As of 3/8/14 we are experiencing the same issues as pat_lineback. All ArcExplorer programs are crashing on zoom or pan of shapefiles and/or services. We linked it back to possible IE 10 issues, but even in compatibility mode we are dead in the water. Has anyone heard anything?
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MarkBockenhauer
Esri Regular Contributor
Jennifer,

I have not found a way to reproduce the problem that you describe. I have updated windows 7 with the latest updates from Microsoft  (IE 11) and ArcGIS Explorer 2500 pans and zooms without crashing. 

Could this be related to the network that you are connected to?  In communication with Pat external to the forum it was discovered that the problem does not occur when using a non-work internet connection.

Can you determine whether the same is true for you?

Mark
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JosephSimon
New Contributor III
The solution (#1) worked like a champ for my home computer, I'll try it on my work box tomorrow.

#1 works on my work pc.
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kinjobeti
New Contributor

finally i found my fix
everything is working back to normal

How To Fix “Internet Explorer Has Stopped Working” Appcrash?

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