I only get a BLACK SCREEN

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01-28-2016 07:26 AM
ScottSanford
New Contributor III

I just installed ArcGIS Earth on a Windows 7 machine with 20GB ram. After waiting for at least 15 minutes, all I get is a black screen. When I load shapefiles from either my ArcGIS online or from my hard drive, they don't show up either, just a black screen.

How do I get ArcGIS Earth to work? This black screen is very frustrating.

I have no problem using other "earth" programs.

10 Replies
by Anonymous User
Not applicable

Can you make sure that your DirectX is up to date to DX11?   

Thanks!
Chris

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