ArcMap 10.4 crashes - "An unhandled win32 exception occurred in ArcMap.exe."

[RobertNielsen]

We recently installed ArcMap 10.4 in a student lab.  When the instructor or students use it, they find that it crashes frequently saying - "An unhandled win32 exception occurred in ArcMap.exe."  The crash generally occurs when they select either Geoprocessing or Customize, though it does not happen every time they do so.  When ArcMap crashes, an event is produced in the Windows logs.

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Event 1000, Application Error

Faulting application name: ArcMap.exe, version: 10.4.0.5524, time stamp: 0x567b1565
Faulting module name: ntdll.dll, version: 6.1.7601.23572, time stamp: 0x57fd02d3
Exception code: 0xc0000374
Fault offset: 0x000ce8fb
Faulting process id: 0x1a0c
Faulting application start time: 0x01d2885d4b8e65a5
Faulting application path: C:\Program Files (x86)\ArcGIS\Desktop10.4\bin\ArcMap.exe
Faulting module path: C:\Windows\SysWOW64\ntdll.dll
Report Id: 64c93535-f451-11e6-9a35-005056c00008

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Any ideas about what might be going and how to fix it?

TIA.

[JayantaPoddar]

Check https://community.esri.com/docs/DOC-7545?sr=search&searchId=1a0acce8-61ff-4262-8d84-8eb2e1188e0d&sea...‌

[RobertNielsen]

• If you get crashes on one dataset or mxd, it may be your data. --No dataset involved, still crashes.
• Is there an system resources issue? --6GB total RAM, 2205 available; 200+GB available on HD.
• Can another user log into your machine and successfully run ArcMap/open the mxd?  --Issue occurs regardless of user.
• Make sure your display adapter drivers are up to date. --Using latest driver from MS.
• Start ArcMap with the log file option. --Nothing of note.
• Go to Add/Remove Programs - right click ArcGIS Desktop - Repair  --No change in behavior
• A full uninstall/reinstall of ArcGIS should be a last resort, unless it's time to update anyway.

Any suggestions other than uninstall/reinstall?

[XochitlSoto1]

Hi

I have the same issue but with the newest version 10.5:

Firma con problemas:

  Nombre del evento de problema:   APPCRASH

  Nombre de la aplicación:                 ArcMap.exe

  Versión de la aplicación:                   10.5.0.6491

  Marca de tiempo de la aplicación:  581b94dd

  Nombre del módulo con errores:    ntdll.dll

  Versión del módulo con errores:      6.3.9600.17630

  Marca de tiempo del módulo con errores:     54b0d74f

  Código de excepción:                       c000007b

  Desplazamiento de excepción:        0009e0b2

  Versión del sistema operativo:         6.3.9600.2.0.0.768.100

  Id. de configuración regional:          4105

  Información adicional 1:                   1abe

  Información adicional 2:                   1abee00edb3fc1158f9ad6f44f0f6be8

  Información adicional 3:                   1abe

  Información adicional 4:   1abee00edb3fc1158f9ad6f44f0f6be8

Also tried to repair at program files and any changes, any advice? is at trial version.

Regards

[RobertNielsen]

We've opened a Service Case with customer support, but so far haven't learned anything new.  Hopefully they'll come up with something before too long.

[DanPatterson_Retired]

the causes of that type of crash are just not limited to arcmap ... just search for .... syswow\nddll.dll

I am guessing you are running arcmap off a network? have you set up a printer? sometimes it is the obscure things, and you might have to compare your operating environment to a different one (ie network vs standalone or printer changes)

[RobertNielsen]

Yes, we realize that.  The software is running locally on each PC though, not off of a server.  There is a printer generally configured, but omitting it makes no difference.  I've been trying to watch file and registry access to see if anything shows up there, but the output for the two seconds surrounding the failure is huge!  The application did actually do something different today when failing though - it produced the popup stating an error had been captured for submission to ESRI.  Who knows, maybe something in that report will help them find the source.

[RobertNielsen]

Though we aren't 100% certain yet, it looks like this suggestion from ESRI *may* have fixed the problem we've been seeing.

2]  With ArcMap and ArcCatalog both closed, use Windows Explorer to access the path below:

C:\Program Files (x86)\Common Files\ArcGIS\Desktop10.x\Configuration\CATID

In this  context, "Desktop10.x" may be Desktop10.0; Desktop10.1; Desktop10.2, Desktop 10.3, or any combination thereof. Within each Desktop10.x folder that exists, open the folder named "Configuration" and rename the CATID folder within it.  The CATID folder contains files which have the extension .ECFG.  These files will initialize some Esri extensions such as Business Analyst, but may also exist for unsupported 3rd party applications that have been installed on the computer, either at the current version, or previously.  Since these applications are not tested or certified by Esri, they can prevent ArcGIS from operating correctly. Renaming the CATID folder(s) will not remove these applications, but will prevent ArcGIS from initializing them on startup.

The Desktop 10.x folder in which the CATID folder resides indicates the version of ArcGIS Desktop at which the custom application was installed.  A 3rd party plugin may function without a problem for 2 or even 3 version, then with a new install cause ArcMap to crash, or even fail to start up.

It may be necessary to run a repair on the install of ArcGIS Desktop, but in most cases this step is not necessary.

DO NOT LOOK FOR ANY OTHER FILES, WHICH HAVE AN ECFG EXTENSION, IN ANY OTHER LOCATION ON YOUR COMPUTER.  THE LOCATION  LISTED IS VERY SPECIFIC AND IS RELATED ONLY TO THE ISSUE DESCRIBED ABOVE.  Other files with an ECFG extension may exist on your computer in other locations but these are not involved in this issue.

Hopefully our users will continue to see the software working as expected now though.

[XochitlSoto1]

Thank you! Robert, I'll try it

I have been testing the trial version on a windows 10 home edition and it works fine, and it that OS the DLL is not present,  it seems some problem with this dll on windows ver 8 and  ArcMap version beyond 10.3 due I downgraded from 10.5 to 10.3 and now is running correctly.

[BrianSimonsen]

I saw this exact error when ArcMap 10.5 was installed WITHOUT removing an old Interoperability extension version 10.0!

When the old inter op extension was removed, ArcMAP started without problems.