What to do about ArcMap crashing when zooming in Layout view

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02-28-2017 10:24 AM
RyanStephenson
New Contributor II

When I swap to layout view and attempt to zoom to an extent in my data frame it immediately crashes. This happens when I use the data zoom tool, or when I try to zoom to a layer. What is going on? How can I fix this? I am using ArcGIS Desktop 10.4.1, and I don't get technical support?!?!

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2 Replies
AbdullahAnter
Occasional Contributor III
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DanPatterson_Retired
MVP Emeritus

The first thing is to confirm that this only occurs in one project or all projects.  If it is the former, then it could be a data issue making it easier to track down simply by removing data layers and retesting.  If it is in all cases, then you do have an installation issue.

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