Unable to authorise ArcGIS 10.3 installation

2568
10
03-20-2017 06:19 PM
DanielleEvanson
New Contributor II

I'm sure this is a very simple question, but I've searched ArcGIS Administrator and Help and Support&Services to no avail.

I've installed ArcGIS 10.3 (Education trial, single use) but when I try to run ArcMap I get the following message: license manager running on host "Not_Set". When I go to ArcGIS Administrator it says "Not_Set" is an invalid host name, takes me to a box about concurrent use license and says I have 0 licenses and 0 available for ArcGIS Desktop Advanced 10.3.1. When I click on the data licenses box it is blank. See attached screenshots.error message license manager not set

Not sure if my network administrator selected the wrong type of license; he doesn't think so.

Do I deauthorise? Uninstall? WIll my authorisation code still work?

0 Kudos
10 Replies
DanielleEvanson
New Contributor II

Thank you thank you everyone!! The ArcGIS Adminstrator window was hidden behind lots of open apps and not appearing in the toolbar but as I was preparing to restart I saw it. And was able to authorise. ArcMap is now open. Thank you!

0 Kudos