Collector doesn't display any feature on offline maps with Windows 10

[leo_SwissGIS]

Hello,

As stated in the question, the issue has been observed only on Windows 10 devices when trying to go offline.

The tested maps work perfectly with Androïd devices: I download the map for offline mode and the existing feature layers appear normally on the basemap.

I do exactly the same with Windows 10 devices: only the basemap is displayed on the offline map, I cannnot see any feature (and neither edit them). The issues seems however to concern only the display: the feature layers are in the content tab, and I can add new features normally. In the creation mode, I can see and locate a feature, but it will disappear after sending.

The newly created features are apparently stored because they will appear on the map in ArcGIS Online after synchronizing.

I tried with several maps and configuration, using simple sync-enabled features layers (Arcgis Online), all the parameters are correctly set for offline usage (as it works on Android devices).

We are using Windows 10 Pro, version 1607 on Panasonic Tablet and Lenovo PC. Same issue with both devices.

Help will be greatly appreciated !

Léo

[Anonymous User]

I cannot personally attach accounts. The best way would be to create a case with Esri Support

[IngridMans]

Has there been any progress on this bug?

[Anonymous User]

Ingrid,

It's currently "Under consideration"

BUG-000105146: Polygon and point feature services published from Ar.. 

[DSIProvince_Nord]

Hi,

I found that the bug also exists if you publish directly your geodatabase (fgdb) in portal to create feature services.

I tried the second alternate solution but it doesn't seem to work on portal 10.6. Is this only working in ArcGIS Online ?

[ShaundaDevenport]

I am having this issue as well, but slightly different.  I am using ArcMap 10.2.2 to publish a hosted feature layer to our ArcGIS Portal.  This feature layer is configured for offline use.  When using Collector on a Windows 10 tablet, the hosted feature layer does not show up in the offline map (once it's been downloaded).  When using Collector on IOS the features does appear for the offline map.

[ShaundaDevenport]

FYI My issue turned out to be this bug:

BUG-000094331: Features cannot be collected offline with Collector .. 

Data frame coordinate system needs to be set to WGS 1984 Web Mercator when published to Portal and taken offline. This impacts Windows 10 Collector only.