Latest Contributions by RyanClark9

Ismael, Thank you for posting this. I had a similar issue as Katja and tried manually changing the field names and code values in Survey123 Connect. This fixed the problem. ... View more

Hi Michael, I have been meaning to post that, after a third factory reset, Collector or the interaction between Collector and Android 7.0 on the Samsung tablet seems to have stabilized and is loading maps without a hitch. It worked great for our first trial run field survey! Thank you again for your help and following up! Ryan ... View more

Hi Michael, I confirm that I am seeing a similar screen to what you've shown, and then I select a map (downloaded or not) and then it is followed by the map starting to load but then it spins and never really finishes loading. I do also get the warning message that the device is not sending valid NMEA and that position will be determined using Android Location services. This message also displays on my phone, but the map loads anyway. I have not seen any of the other four situations you listed. >Ryan ... View more

Hi Michael, Thanks for asking. No maps of any kind are loading, whether we try opening the free sample maps under ‘Try Collector for ArcGIS’, or our own created maps downloaded onto the tablet. There is no problem downloading maps. Yesterday, maps were loading for a brief time, but later, when I downloaded an updated map, nothing was loading. I have tried downloading our map to the internal storage, and an SD card, and it does not make a difference. There is no problem loading maps on my Motorola phone with Android 6.0, nor on my colleagues iPhone. So this leads me to believe that the problem lies either with Android 7.0, or with the Samsung S2 tablet. Regards, Ryan ... View more

Hi all, Looks like I spoke too soon. Collector is not loading any maps again on our Samsung Tab S2 with Android 7.0. It's obviously not practical to have to do a factory reset every day to get it to work. So this issue remains unresolved. Any help would be much appreciated! Thanks, Ryan ... View more

Hi Kevin, Michael and others, Thank you for posting this question, and for all of the subsequent comments, etc. This has helped me resolve the same issue on a Samsung Tab S2, model SM-T713 with Android 7.0. We just purchased the tablet earlier this month with the intention of using ESRI Collector for offline data collection in the field. I tried Kevin's suggestion of moving the ArcGIS_Collector folder off of the tablet, and uninstall/reinstalling the app. That did not work. I also had to do the factory reset twice. Fortunately, after the second time, Collector is now loading the maps! Thanks, Ryan ... View more