Latest Contributions by LisaStapleton

What determines the order of the pop-up boxes displayed? Our users are complaining that the parcel data shows up first when they are usually interested in the water network data. The parcels are below the water network in draw order so I don't know how to change this behavior. ... View more

We have been making adjustments to our ArcGIS services during the last couple of weeks. We use the AGO basic templates for all of our applications. Sometimes the tools fall off of the toolbar, other times the tools appear but don't work. This morning for example, all of the tools are displayed but when you click them, nothing happens, the menus don't appear on the right side as they usually do. Strangely, you can see the scroll bar moving down as if the menus are being displayed. Has anyone else been seeing this behavior? Surely we don't have to open and resave our applications every time we republish our services, do we? By the way, the data displays fine. That's the odd thing - it's just the tools that aren't behaving. ... View more

I have an unusual situation where one of our ArcGIS online users can't get the menus from the AGO basic template (layer list, bookmarks, basemap, etc.) to display using Chrome. We have checked everything we can think of. We finally set him up with Firefox and he is able to see the menus using that browser. He is running Windows XP but we have other users who are also on XP who aren't experiencing this issue. Has anyone else encountered this issue? ... View more

Our users would really like the ability to use some sort of back button to return to the previous map extent on ArcGIS Online. We are using the new basic template for all of our apps. ... View more

Looking for documentation on the Allow place finding option. We are working to make our geocoders provide better results to our users. We have this option checked on all of our geocoders. I was thinking of unchecking it to see the results. Can't find documentation on exactly what it is adding to the functionality. ... View more

I have a user requirement to be able to send an email to link directly to a map showing the exact view that the user wants to share. Meaning the same layers and the same map extent to communicate "hey, look at this area". This is easy to accomplish using a web map. The share function produces a bit.ly url that gives the results that we want. However, when you share via email on a web APP, it does not create a bit.ly url. Instead it sends this horrendous, long url but the worse part is that it just basically sends you to the initial display of that app, not to the exact extent that you wish to share. We are standardizing on deploying web apps to our organization...and we have this user requirement. Even if I capture the url from the view (without using the share function), it takes me to the default view. Does anyone have a solution to this issue without switching to deploying web maps (instead of apps)? Thanks (I've reposted this as a question instead of a discussion) ... View more

During the last couple of days I haven't been able to change symbols for unique symbols using the AGOL interface. I select the symbol and click apply, nothing happens. Click done, nothing happens. Click cancel and it closes. So, it doesn't seem to be hung. I can change symbols for a Single Symbol but not unique symbols. I've tried with both Chrome and IE 10. ... View more