Let me know if you need something that I havn't listed.
I went onto the support page and got hit with "You do not have access to request a support case because this Esri Account is not connected to an organization in My Esri." Is this something I need to go up the chain within my organization to get submitted?
Tablet Specs:
Samsung Galaxy Tab A 10.1
Model Number: SM-T580
Android Version: 8.1.0
Samsung Experience version 9.5