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Student unable to log in to Community Analyst Online

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02-11-2015 12:15 PM
AllenRisley
by
Occasional Contributor II
‎02-11-2015 12:15 PM

Hi All,

 

I manage the ArcGIS Online organizational account at Cal State University San Marcos.  I have a student who has an account under our org.  I have added this student to our Community Analyst Users group on ArcGIS Online but he is unable to log in to Community Analyst Online.  Here's a screen shot of the error message he receives.Screen Shot 2015-02-11 at 10-1 53 44 AM.jpg

I have deleted him from the CA Users group and added him back in, but to no avail.  I tested my access to Community Analyst Online and it worked.  And I worked with a class of 15 new ArcGIS Online users yesterday with new accounts, gave them access to CA and they were able to use it, so I know CA works under our org account and works for users who were recently added to the CA group.

 

Does anybody have an idea what to do next of how to fix this? 

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1 Reply
Jason_RobinsonRobinson
by Esri Regular Contributor
Esri Regular Contributor
‎03-13-2015 06:14 PM

Allen,

The issue could be the role they have been assigned to as in the organization.  I know the 'Publisher' role which is one of the defaults should be fine.  If it is a custom role let me know what permissions it has and I can look into it.

Regards,

Jason R.

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