Arcgis Pro and "manage license" issue

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08-01-2017 03:32 AM
MontagnaPistoiese
New Contributor

Hello all,

I've just created an organizational trial account because I want to try ArcGIS Pro. But, when I log into arcgis online as user with administration permissions, I don't see the "manage license" button to assign ArcGIS pro to my account. How can I solve?


Thank you

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5 Replies
JayantaPoddar
MVP Esteemed Contributor

First, click Organization at the top of the site and then click Manage Licenses.

Manage licenses—ArcGIS Online Help | ArcGIS 



Think Location
MontagnaPistoiese
New Contributor

Thank you for your answer,

as you can see from the screenshot there is no button "Manage Licenses" to click.

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JayantaPoddar
MVP Esteemed Contributor

Did you login to ArcGIS Online using the credentials using which you created the trial account (not the invited user)?



Think Location
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MontagnaPistoiese
New Contributor

Yes, I did.

There is only one user wich have administration permissions (includeding managing licenses).

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JayantaPoddar
MVP Esteemed Contributor

You will need to contact Esri Customer Service to resolve the issue.



Think Location