Hi @cdevault_pickett ,
I will tell you my take on this topic.
There is a BUG with Esri regarding this issue. We are told that they could not reproduce the Issue.
But Esri Germany could. We are therefor questioning how the Esri INC is testing the Enterprise Rollouts or reported BUGs. But that isn't helping you.
We have the same Problem in our 10.8.1 Enterprise Environment.
If you are using Enterprise Environment and therefor also Referenced Services it is most likely that you will experience this BUG.
There could be a workaround which we are testing.
Workaround:
1. Go to Service in Portal and set it up to Public.
2. then open the map with only this service.
3. Print something with Layers activated in Map.
4. Change the Shared Service Setting from Public to what it was.
What we are testing is that this workaround is maybe Session based. Meaning it works as long as you have an active session in your browser.
After clearing Cache the Problem should reaper.
That is my latest take.
Esri did put out another Portal Security Patch for 10.9.1 and 10.8.1 and is marked with additional B letter. But this BUG isn't addressed there.
I do not know if Esri is aware that the workaround which I have to give to my 600 Users is make a screen shot.
I will stop here with my comments.
Hope this clarifies for you this topic.
Br
Goran
