Get Users Within Enterprise Group only returning a partial list

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2 weeks ago
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RebeccaWatson1
New Contributor III

We have a Portal Enterprise deployment secured with Active Directory. We had no problem configuring the Identity Store for users and groups - tests are all successful and adding in individual users or users by a csv list works fine. However, when we try to get all the users in a group - whether we do this via the Portal interface or the Portal Admin Directory e.g. from here: 

https://server.domain.com/portal/portaladmin/security/groups/getUsersWithinEnterpriseGroup

We always get a partial list. So if there are 600 users in the group we might get 68 returned. We are not trying to access a group with more than 1,000 members and we always get "Has more: true" in the results, testing via CMD returns all 600 users. Does anyone have experience of something like this? Is it likely to be a Portal problem or a Active Directory problem?

Thanks in advance for any help.

 

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