Map Service Login Issue

[Charlesshultz]

Hello,
I have an mapping application that works in testing but when I go to the site via internet I get a login screen for the map services I am using in the application.
I have the service in the manager set to public and the way I am referencing them seem fine in the code:

       http://ServerName:6080/arcgis/rest/services/Sales_Support_Map/MapServer/0
       http://wwwsitename.com/arcgis/rest/services/Sales_Support_Map/MapServer/0 (this does not work)

When I go to this link to see the map service it also wants the admin account login. I did notice that the connection was:

       http://ServerName:6080/arcgis/admin in the properties.


I am wondering now that my server is outward facing if I need to do something else so I can access my services in my mapping application?
Thanks,
Charles

[BrentonWonders]

Charles,
Do you have the web adaptor installed?  If not, Install the web adaptor component and register the ArcGIS server with the web adaptor.  This will allow traffic over port 80 to talk to the GIS server. 

Web Adaptor help page:
http://resources.arcgis.com/en/help/main/10.1/#/About_the_ArcGIS_Web_Adaptor/01540000028p000000/

hope that helps
-Brenton

[Charlesshultz]

I went through the steps and finished the install but when the web adaptor page comes up for configuration I get:
(firefox)
The connection was reset
The connection to the server was reset while the page was loading.

Anyway I don't think its the web adaptor or not having the web adaptor that is causing me to have to login to see my services. It should work on 6080.

[AnastasiaAourik]

I agree with you.
Did you inadverdently make your map services 'secure'?
Check the lock icon on the folder where you have placed the map service or the service security on the map service itself.
Let me know what you find.

cheers,aa

[Charlesshultz · Accepted solution]

So this was due to a bug that when the server was restarted the services where set to secure. To fix this... go to your services click on the secure lock then set it to secure. Go back in and set it to unsecure or whatever that option is. Then restart your service. It gets rid of the prompt and works till they fix the bug.