Content added from ArcGIS Online My Maps Displaying Incorrectly

[JimMcIntosh]

I've tried to upload data from the ARCGis Online My Maps feature and the icons are coming up incorrectly.  When I try to open up the data on another computer, rather than the circle icons that should be there I'm seeing exclamation points.  The data shows correctly on the computer that I used to created the layers.  What could be causing this to show incorrectly on other computers?

[MarkBockenhauer]

1. Is the layer broken?  Nothing displays in the map, but the layer in the table of contents has a red exclmation point next to it?

or

2. The symbols on the map display keyboard characters instead of the symbols that the map was created with.

Possible solution for 1
The red exclamation point means that the computer you are using the map on, does not have access to the data.  Often this is because the map (NMF, NMC) was created by adding data from a local drive letter location on the machine.  ArcGIS Explorer maps reference the data where it is on the machine.   Broken data links also occur when referencing ArcSDE and served (services) data that the other machine or user does not have access to.

If you right click on the layer and click properties, you can click "source data" to find out where the data is being accessed from.

If you want to share local data (shapefiles, rasters (imagery), filegeodatabases), creating and uploading layer packages to ArcGIS Online and building your ArcGIS Explorer maps out of the online content, is the best way to go. Especially if you are sharing to computers that have access to the internet, but not your local machine or local area network.

http://webhelp.esri.com/arcgisexplorer/1500//en/sharing_map_and_map_content_files.htm

It is easiest to share with others if the data sources are internet based (http://)  ArcGIS Server Services and ArcGIS online (layer packages) work great for enabling this.

Possible Solution for 2
The map is using symbols that are comprised of ESRI Fonts.  The second machine does not have ArcGIS Desktop installed on it, and only has ArcGIS Explorer.  The base ArcGIS Explorer install, does not install all of the ESRI Fonts (they increase the download size too much).  To get the ESRI fonts on the second machine, you just need to install the Fonts Expansion Pack at http://resources.arcgis.com/content/arcgis-explorer/1500/download

Download fonts expansion pack now

Mark