Viewing Multiple Grouped Data as ESRI Map Service in ArcGIS Explorer Online

[MagdaGolubowska]

Hi there,

I'm trying to add ESRI Map Service to ArcGIS Explorer Online. This map service consists of 3 group layers, one of which contains 3 further subgroups. I tried adding my mapservice to the web viewer using the following URL REST interface structure:

[INDENT]http://myserver/ArcGIS/rest/services/myservicename/MapServer[/INDENT]

However, this returns no results. The viewer recognizes the map service, and when I add it up, I can see all the layers and individual shapefiles in the legend window, but not in the actual viewer. It also recognizes the spatial extent for each layer - when I zoom in on a particular layer, the viewer centres on the correct extent. I can turn them on and off in the legend but I am unable to see them.

When I add each individual map service layer separately it works fine (with the exception of a couple of layers), as follows:

[INDENT]http://myserver/ArcGIS/rest/services/myservicename/MapServer/2[/INDENT]

The other odd aspect is that the same map service works properly in ArcGIS.com map viewer, even when added by its general map service name (http://myserver/ArcGIS/rest/services/myservicename/MapServer).
Basically, my question is whether you can add an ESRI map service to ArcGIS Explorer Online with multiple grouped data in a single operation, just as in ArcGIS.com?

I'd appreciate any help as I've been unable to find an answer elsewhere.

Thanks,
Magda

[ShellyGill2]

Can you try going to the root of the server e.g. <server>/arcgis/rest/services, and then navigate down to the map service you want, and try adding it that way?

[MagdaGolubowska]

I tried this before and got exactly the same result - I was able to see all map services that are available from the server but after adding my map service's content I can't see any layers the viewer, only the legend...

[ShellyGill2]

The obvious things would be scale ranges and sublayer visibility, but because you said you can see the layers if added directly as feature layers, and also in the Legend, I think it's unlikely to be either of these. (However, worth checking the in the Layer Details to see if all of these sublayers are actually turned on  - go to the Layer Details like before, and then you should see the sublayers all listed in this panel - are there any checkboxes that are unchecked? The sublayer visibility should be respecting what's in the rest endpoint - e.g. same as the 'Default Visibility' attribute on the sublayer on the rest endpoint.) I guess one other thing is to make sure the layers have finished downloading - has the status bar at the bottom of the map definately completed?
Is your server public? If so, I could take a look directly and try to reproduce what you're seeing.