No Option to Email Followers for Hub Initiative

[Justin_Greco]

 

We have Hub initiative that was created over a year ago, but we are just started to rollout this week.  The group we built the initiative for would like to be able to email all of the followers, however this initiative does not give us check boxes next to follower's accounts on the Community section.  If Icreate a new initiative, I see the check boxes and am able to email the followers.  Was the ability to email followers added since I created the initiative?  If so is there a way to enable that on the existing initiative or would I need to create a new one?

Below are some screenshots of what I am seeing vs what I expect to be seeing.  I'm not seeing the following:

• The Add Follower or Email buttons on the left side
• The check boxes next to each follower
• The learn about follower visibility in the top right, instead I see the Discussion Options button (which I have enabled)

 

[PaulTHEDUDELang]

Do you have a Follow The Event Card on the page??

[Justin_Greco]

Yes, I do, I also just tried adding it again to see if that would enable the email options, but no luck.

[PaulTHEDUDELang]

Is the page public?

[Justin_Greco]

Yes it is public.

[PaulTHEDUDELang]

From the initiative, Setting, Interactions, Follow Tab enabled??

Looking thru some of my stuff to test behavior...

[Justin_Greco]

That is all enabled, what I ended up doing was creating a team for the volunteers.  I can select and email the volunteers from there, instead of under community.

[ossgis]

We are having the same issue.

This last response is a work around but it does not really address the fix in function that is needed.

Our NPO has been Hub Premium user since 2020. There has been a great deal of improvement and expansion in function since then. We are also finding that emailing trusted community members 'seems' to be possible only with newly created initiatives.

Esri Hub Team - what say you?

oss.hub.arcgis.com