1. How often do you log questions on Geonet on monthly basis?
(1-10 or > 10.)
1-10.
2. If you are on maintenance how often do you contact esri technical support for unanswered questions on Geonet?
(often, sometimes, rarely)
Sometimes.
3. How many days you would like to wait before contacting technical support?
1-3 days, depending upon how important the issue is.
4. If you rarely contact technical support for unanswered questions on Geonet, any particular reason?
n/a.
5. Would you like esri technical support staff contact you for your unanswered questions?
Hard to say. For issues that are critical, I usually call Tech Support fairly soon. For less critical issues I may opt for a work-around. Also, there are some questions I post on GeoNet in an attempt to glean other users advice on an issue, as they may have a different perspective/workaround than Tech Support.
Chris Donohue, GISP