Cant login to my AGOL account

[Anonymous User]

Hi all,

I have been trying to login for a bit but it says "Unable to connect to ArcGIS online, you do not have permissions to access this ressource". Any idea why. I am an admin role, I triple checked that I entered my credentials . Nothing to do.

Thanks,

Alex

[HeatherMcCracken · Accepted solution]

Hi Alex,

Can you confirm that your user has been provisioned a Navigator license?

If so, can you give me some more details about your device? - are you using Android or iOS?

If you already have a Navigator license provisioned, and you are using Android, it's possible you are running into a known issue that we have when the Organization Setting to "Allow anonymous access to your organization's website" is unchecked.  This issue is specific to Android, and we are actively working on a fix.  To test if you are running into this, you could enable anonymous access to your org, and try to sign in again.

Thanks,

Heather

[Anonymous User]

Thanks Heather,

I did not see until you mentioned that I needed provisioned Navigator

license. So disregard my question. Sorry about that.

Thanks,

Alex

[HeatherMcCracken]

No problem, glad you are off and running.

- Heather