We've recently experienced that ArcGIS Navigator stopped working for numerous field users. When trying to open Navigator the app displays a blank screen and then crashes.
These are users that's been using Navigator for years and are suddenly experiencing this problem. It seems to be specifically when trying to open the mobile map package. They are all using the standard provided Esri-nav mmpk file for South Africa that's downloaded from Navigator.
This has also been tested on some brand new mobile devices. Navigator starts off fine after downloading the app and signing in, but as soon as a mobile map package is downloaded and you try open the map, it crashes.
Some relevant points regarding these users experiencing the issue:
- Users are on Android devices with Android 9 or Android 7.1.2 (Blackview, Huawei, AGM, Armor)
- Users are assigned Navigator licenses
- Latest Navigator version 20.0.1 installed
- Users are on AGOL
Has anyone else experienced something similar with Navigator or know of possible solutions to this issue?