I am a high school teacher training my students on using ArcGIS online, they all have organizational accounts. One of my students is having an issue with the analysis tool (e.g. creating viewsheds). While he has access to the analysis tool through our organization account, when he is in the analysis tool bar and prompted to designated where to save the file, there are no options listed and the drop down menu (where you could normally review your folders and select the one you want to save the file to) does not work.
I included a screenshot from my account to try and highlight the issue. As you can see I am able to designate a save location (the folder ArcGIS online), but my student cannot, his box is blank and there are no options in the drop down menu.
I am hoping has some insight to help adjust this issue so he can use the analysis tool again. Thanks so much!