Opening "Shared" link for ArcGIS Online Map and ArcGIS LOGON Issues

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12-08-2011 04:41 AM
TonySegura1
New Contributor
I have created several maps over the last few days in ArcGIS online (Community beta) and in the process of completing these maps I have gone through the process of making sure these maps show as public and viewable by all on the share settings. So when I send the link of the map to several folks, what should be a map that opens up is a LOGON screen into ArcGIS Online.

I have not had any issues until last week in regards to this problem. What is even more strange is that some of the folks I have shared these links with can open them and others cannot. The folks whom I have shared these maps with **do not** have ArcGIS Online accounts and therefore are just using the provided link to open up and view the maps I have created. But yet some are being asked to logon.

To add an even more strange twist to this, it appears as if when I try to open these maps via my iPhone, I have no problem whatsoever viewing these maps. They open without any issue. I have had another person verify this here in my office using their mobile device.

One thing I noticed this morning while trying to open up one of the map links is that the map tries to open up and then dissappears and then the logon screen appears. This was something that I did not notice until this morning.
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7 Replies
MikeMinami
Esri Notable Contributor
ArcGIS.com was updated last week, so this is why you things are a little different now. So you are using the beta version? May I suggest posting any issues related to the beta here:

http://forums.arcgis.com/forums/188-ArcGIS-Online

Several changes were made that affect the URL to an organization. There are some issues outstanding that we need to address. In my experience, if a user is not signed in, they will be able to access content shared with the public. If they are signed in, but not a member of the organization, then this is where we've seen issues.

Do you have access to the above linked forum? If so I will move this thread.

Thanks,

Mike
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TonySegura1
New Contributor
Mike currently I am not able to display that link you sent me as I am being advised I do not have permissions for such. My admin is working on getting this rectified at this time.

Based on what you told me, I need to be signed in for anyone else outside of the agency to use the maps? The funny thing is that this worked previously but not now, even though permissions were set for everybody to see it. Even our ADMIN was not able to display these maps without being signed in and when he attempted to sign in, it would not let him.
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MikeMinami
Esri Notable Contributor
Can you post the URL to your map here?

Thanks,

Mike
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GISSupport4
New Contributor II
Here is the link:  http://bit.ly/vc7E8Z

I am using the ADMIN account and even with this I cannot open my own map I created.

Also this is the response I get when I try to post on the BETA:

"It appears that you are not currently a participant in this Beta Program. To learn more about joining an ESRI Beta Program and Beta Programs in general, please visit http://betacommunity.esri.com"
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MikeMinami
Esri Notable Contributor
Yes, there is a problem here. Did you need people to access this map publicly now? You can share this link instead...

http://www.arcgis.com/home/webmap/viewer.html?webmap=fb25c4b74bb44fb488264aaca700b5f0

Thanks,

Mike
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MikeMinami
Esri Notable Contributor
Jason,

Try contacting "betafeedback @ esri . com" to get access to the beta forums.

thanks,

Mike
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MikeMinami
Esri Notable Contributor
Tony, Jason,

Have you enabled anonymous access to your organization? It's under the My Organization link. Edit the settings of your organization and under the security tab, uncheck the option to disable anonymous access.

Thanks,

Mike
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