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Tell users they cannot reset their passwords using ArcGIS Pro or let them change their passwords in Pro

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2 weeks ago
Status: Open
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JenniferBorlick
by
Occasional Contributor III

We are in the process of getting everyone from ArcMap to ArcGIS Pro, as well as training "new to GIS" users. I have had several instances over the past couple of weeks where users have used the "Forgot Password" feature in ArcGIS Pro and then tried to use the temporary password to log into ArcGIS Pro. In these instances, they don't even really know what ArcGIS Online is or that they have access to it. I would like to see one of the following implemented:

  • The ability to change the ArcGIS Online Password in ArcGIS Pro.
  • A link to ArcGIS Online to change the password that is clearly defined as something like "I have a temporary password" in the log in screen.
  • At the VERY least, something in the email that is sent with the temporary password stating that they must log into the organizational account and that the temporary password doesn't work in ArcGIS Pro.

(And yes, they will learn about ArcGIS online, eventually.)