ArcGIS Pro Licensing issue

[BenjaminOrpilla]

Hi,

I tried opening ArcGIS Pro and came up with this error when I tried logging using my ArcGIS  account. This is the first time I came across this. How am I able to open Pro?

[DanPatterson_Retired]

did you set it to work offline on another computer?

[BenjaminOrpilla]

Hi Dan,

I set it offline on the same machine I am using (I only have one )

Cheers

[DanPatterson_Retired]

Benjamin, check out Tim's thread, it is protracted, but I have reset my license by ensuring I was logged into the same  account as when I signed it out and I didn't need to contact tech support.  As long as you are on the same computer, it suggests that you are either to use your My Esri or you AGOL account... can't remember, but you probably only have 2 that you would use

[TimOrmsby]

Benjamin, see this thread for some background information that may be useful: Check in ArcGIS Pro license-named user.

[BenjaminOrpilla]

Thanks Tim! Looks like I need to ask our Admin to reset my license.

Cheers!