ArcGIS Pro (Software Update - Unable to connect to update server) & Basemaps won't load

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09-08-2016 12:53 PM
BrianDudek
Occasional Contributor

On Windows 10, ArcGIS Pro 1.2.  It attempts to check for software update for like 15 minutes and then says unable to connect to update server.  I am logged into organizational account.

Also none of the Basemap layers load at all.

It used to work.  Only thing I can think of is that maybe Windows 10 and some security stuff is screwing it up?

Thanks for the assistance.

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2 Replies
Robert_LeClair
Esri Notable Contributor

Interesting.  I'm seeing this too within my Esri Ed Services Org login as well.  If I go to add a basemap, Pro returns with the line "No Basemaps Available."  I can access the Basemaps through the Project Pane Portal (i.e. cloud) but not from the tabs.  I've contacted the Pro Team internally to make them aware of this.

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BrianDudek
Occasional Contributor

The cloud doesn't even work either for me though in terms of the basemap layers.

Edit: Actually it appears to have been due to Kaspersky.  I got 1.3 and it is now functional.

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