.mpk doesn't open in ArcGIS Pro/ArcMap

[Anonymous User]

I've been trying to import a .mpk file (https://www.arcgis.com/home/item.html?id=a3d12c804b5148f3b6645725f0eab153) through the portal in ArcGIS Pro; when I search for it and select "Add and Open", it does not show any error messages and downloads the .mpk file to the "C://.../ArcGIS/Packages/" folder but nothing else happens (map doesn't populate/open). I've also tried extracting the data from the .mpk file in ArcMap using the extract package tool. However that is also running successfully without showing anything exported in my folder post-process. Can anyone else replicate this issue and is it possible the .mpk file itself is empty or am I doing something incorrectly? New to using ArcGIS Pro and I'm not sure how to troubleshoot.

[Anonymous User]

Hi Daniel,

In ArcGIS Pro, does the Import Map option on the Insert tab work? 

For ArcMap, just double-clicking the map package from it's file location should work to open the map package. Is that successful at all? Keep in mind, sometime map packages take a while to open as they include data.

If not, maybe try a different map package? There's one publicly available that opened without issue for me here:

http://www.arcgis.com/home/item.html?id=865a0212b33b44adbe8a42d530c5f541 

If that works, and the original doesn't, it may be a problem with the map package itself.

Best,

-Lauren

[shan_sarkar]

Daniel,

Try to Extract Package—Help | ArcGIS Desktop 

This tool will create a new folder and extract the MXD and the data into separate folders. You may then open the MXD or Import Map option on the Insert tab in ArcGIS Pro.

I hope this helps!

~Shan