Our organization uses Citizen Problem Reporter and we have emails set up to respond to residents with the details, solutions, etc. when the work is complete. This is configured with the ServiceSupport.pyt Python toolbox. Everything works as expected.
However, I am wondering if there is a way to send the attachments along with the email??
We do not have our request points public on GIS, so users can't check the status of the request via GIS, they must rely on the email for updates on their request.