Upgrade from 10 to 10.1: What if the upgrade wizard is interrupted?

[Eileen_AndreaAcosta_Porras]

I have a user who was upgrading from 10.0 to 10.1.  She had finished the installation and was in the process of upgrading her existing license (ArcInfo single use with 3D Analyst and Spatial Analyst) but lost internet connection in the middle of it.  She then closed out of the �??Query for Upgrade�?� box.  Once we get internet access back, how do we restart the upgrade process?

Thanks.

[V_StuartFoote]

Carolyn,

from the Desktop 10.1 Quick Start guide

Upgrade ArcGIS 10.0 Single Use licenses to 10.1


[INDENT]For existing ArcGIS 10.0 users, automatic license upgrade functionality has been introduced at ArcGIS 10.1 which allows for a much easier license upgrade process. Instead of deauthorizing older licenses and authorizing the latest version, users can convert their existing 10.0 licenses to 10.1 using the one-step upgrade option. 

[INDENT] 

 
1. Uninstall ArcGIS 10.0 Desktop without deauthorizing your existing licenses.
 
 
2. Install ArcGIS 10.1 for Desktop.
 
 
3. On completion of the ArcGIS 10.1 for Desktop installation, you will be automatically prompted to upgrade your licenses if 10.0 licenses are already present. Follow the instructions to complete the upgrade process.

[/INDENT][/INDENT]

The license upgrade is usually pretty robust. If the FlexNet Publisher license cache was left in place when uninstalling Desktop ArcGIS 10.0, following the installation of 10.1, the existing cache of license fulfillments (C:\ProgramData\FLEXnet\ARCGIS_xxxxxxxx_tsf.data) is detected by the authorization process.

The existing 10.0 fulfillments are then returned, validated, allocated back to the registered Esri global account, and then reissued as 10.1 fulfillments. That exchange is seen as a series of SSL Web exchanges.

If interrupted, as in your users case by loss of network connection, depending on where in the process it was the user should simply be able to restart the SoftwareAuthorization by launching the Authorization wizard... from the ArcGIS Administrator -> Desktop panel.

Alternatively, I believe you can launch the ArcGIS Administrator -> Desktop panel Deauthorize button to return any remaining 10.0 fullfillments. And then obtain the upgrade 10.1 Authorization numbers from the Customer Care portal. It is not clear at what point the upgrade authorization numbers are generated, that they preexist or are assigned when the 10.0 fulfillments are returned. But if you help your user access the Customer Care portal (customers.esri.com) , you will be able to tell. Once you have the 10.1 authorization numbers ready for use--complete the Authorization wizard.

The important thing is to deauthorize and return the 10.0 fulfillments. Either with the upgrade exchange during 10.1 installation. Or prior to uninstalling Desktop 10.0, or if moving to new hardware. Esri provides an ArcGIS Deauthorization Tool tool for deauthorizing -- found in KB 38656 when Desktop 10.0 has been removed without returning the fulfillments.

If all does not go well and still have issues with the fulfillments, an Esri Customer Service rep or your regional distributor will be able to help them obtain their upgrade Authorization numbers. You will need to know the Esri Customer ID assigned to your user (not their Esri Global ID), they should have that on their Desktop 10.0 purchase records (email or letter).

Let us know how things go.

Stuart