Printing to scale

[KarenCarr]

I'm a newbie at Flex. I have created a flex 3.2 map using the Application Builder and I'm using the print widget with the Print with ArcGIS Server option. If a user enters 1200 on the scale so the map will print at 1"=100', it's not printing at that scale at all. Any ideas as to why? I work for a water utility and it's important that users can print to scale.
thanks
Karen

[AnthonyGiles]

Karen,

There should be a tick both to check to print to a particular scale, see:

http://resources.arcgis.com/en/help/flex-viewer/concepts/index.html#/Print_widget/01m300000036000000...

Regards

Anthony

[KarenCarr]

Yes, that's what I"m doing and it's still not working. I've tried variations PDf and .jpg, and landscape and map only. Nothing has worked so far.
thanks for your help,
Karen

[BjornSvensson]

Is the problem only with your application? 
Could you try at http://resources.arcgis.com/en/help/flex-viewer/live/ ?  It seems to work fine for me...

[KarenCarr]

I zoomed to 1128 on your map, drew a line 200' as close to it as I could. Printed it out with the scale of 1200. it didn't scale your map to 1"=100'. I tried it as a pdf and as a .jpg. The pdf measured almost 250', the jpg measured at around 190'. I am using an engineering triangle scale.[ATTACH=CONFIG]23309[/ATTACH]

thanks for your help,
Karen

[AndrewIng]

http://support.esri.com/en/bugs/nimbus/TklNMDg3Njc4

[HeatherGonzago]

This issue is not specific to how Flex Viewer is handling the print but rather the server-side print task itself. This is actually a known limit. The measurements are handled as planar, not geodesic. You'll notice that the further north you go (for example find a football field further north) the measurements are further off than if you measure a football field south of it.

You should also see the same behavior in ArcMap as well.