Hi Craig,
Thanks for helping out with this it is much appreciated and also apologies for the delay in response.
By setting the default map I was referring to setting the dispatcher map to a map I had published from ArcGIS server.
I originally enabled popups on the layer so was hoping I could create assignments from any features in the map.
I also tried this by simply adding layer from file as you mentioned but experience the same problem.
when creating assignments and trying to click on a feature it simply creates an assignment against the closest address it can find rather than the feature. Do I need to use a specific type of layer for this, I was hoping we could simply use one of our already published map services.
Thanks again for your help and if there is any further information I can provide please just let me know.
Thanks,
Charlie