Workforce to Collector integration

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05-03-2017 06:21 AM
CraigValentine1
New Contributor II

I am having a problem when I use Workforce to open up Collector on an Ipad. It appears to work fine when I select an assignment and select Collect at Assignment. It opens up Collector on the correct map, zooms to the expected location and adds a dropped pin. It then promptly closes the application before I can do anything. This happens whether I log into Collector in advance or not. Is this a known issue or something unique to me?

I am using all the latest versions of the app. I am not having this issue when I test the same apps and web maps etc on my Android phone.

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1 Reply
CraigGillgrass
Esri Regular Contributor

Hi Craig,

I've checked with the Collector team and we don't recall hearing this issue come up before.  The best way to approach this is to contact Tech Support so they can trouble shoot the issue.  They will probably ask you to confirm if this happens with all web maps or just a single web map.  If you'd like to send me the Incident Number so we can track it's progress, feel free to DM me.

Craig

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