Last week we had 10 users (ArcGIS Desktop 10.8.2), all at the same time, crash while using ArcGIS. The only common denominator was the version and they all had computers using embedded Nvidia graphics cards. The users were on separate license servers and connected to different data sources.
The workaround we were able to utilize was to disable the embedded Nvidia graphics card and enable a separate installed card (AMD). We have two Alien machines that ONLY have embedded Nvidia cards that are still unable to run ArcGIS Desktop. Desktop crashes at the splash screen, right with it switches to Loading Document.
ArcScene also crashes at startup, but ArcCatalog does not. When ArcCatalog is open, if we try to open ArcMap, it crashes. ArcMap 3.0 runs just fine, as does AutoDesk and QGIS.
I have tried uninstall and reinstall, updating drivers, and deleting the Normal.mxt. We have a case open with Esri, but they have not had any other ideas besides what we have tried.
Has anyone had anything similar happen?
Below is the dump file contents
:000> !analyze -v
*******************************************************************************
* *
* Exception Analysis *
* *
*******************************************************************************
Failed to request MethodData, not in JIT code range
KEY_VALUES_STRING: 1
Key : AV.Fault
Value: Read
Key : Analysis.CPU.mSec
Value: 4249
Key : Analysis.Elapsed.mSec
Value: 6921
Key : Analysis.IO.Other.Mb
Value: 0
Key : Analysis.IO.Read.Mb
Value: 0
Key : Analysis.IO.Write.Mb
Value: 1
Key : Analysis.Init.CPU.mSec
Value: 265
Key : Analysis.Init.Elapsed.mSec
Value: 34440
Key : Analysis.Memory.CommitPeak.Mb
Value: 177
Key : CLR.BuiltBy
Value: NET481REL1LAST_C
Key : CLR.Engine
Value: CLR
Key : CLR.Version
Value: 4.8.9181.0
Key : Failure.Bucket
Value: INVALID_POINTER_READ_c0000005_nvoglv32.dll!Unknown
Key : Failure.Hash
Value: {31efe6d8-bd30-e286-103b-1a498a3fb31a}
Key : Timeline.Process.Start.DeltaSec
Value: 8
Key : WER.Process.Version
Value: 10.9.1.28388
FILE_IN_CAB: ArcMap_10.9.1.28388_0_01_05_2024_09_48_42.dmp
CONTEXT: (.ecxr)
eax=00000044 ebx=641730f8 ecx=00000064 edx=00000000 esi=06f972c5 edi=0629ffff
eip=632633d7 esp=00afc120 ebp=00afc13c iopl=0 nv up ei pl nz na pe nc
cs=0023 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010206
nvoglv32+0xc633d7:
632633d7 8a07 mov al,byte ptr [edi] ds:002b:0629ffff=??
Resetting default scope
EXCEPTION_RECORD: (.exr -1)
ExceptionAddress: 632633d7 (nvoglv32+0x00c633d7)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 00000000
Parameter[1]: 0629ffff
Attempt to read from address 0629ffff
PROCESS_NAME: ArcMap.exe
READ_ADDRESS: 0629ffff
ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.
EXCEPTION_CODE_STR: c0000005
EXCEPTION_PARAMETER1: 00000000
EXCEPTION_PARAMETER2: 0629ffff
STACK_TEXT:
WARNING: Stack unwind information not available. Following frames may be wrong.
00afc13c 6326336f 06f972c4 0629ffff 00000000 nvoglv32+0xc633d7
00afc150 62dfc869 06f972c4 0629ffff 070e7458 nvoglv32+0xc6336f
00afc2d8 06f972c4 0629ffff 070e7458 06f58730 nvoglv32+0x7fc869
00afc2d8 0629ffff 070e7458 06f58730 06f58701 0x6f972c4
00afc2d8 070e7458 06f58730 06f58701 75587343 0x629ffff
00afc2d8 06f58730 06f58701 75587343 3233646d 0x70e7458
00afc2d8 06f58701 75587343 3233646d 3737315f 0x6f58730
00afc2d8 75587343 3233646d 3737315f 642e3630 0x6f58701
00afc2d8 62e34455 6443196c 64431970 00afc2f0 shell32!wkscli_NULL_THUNK_DATA_DLA <PERF> (shell32+0x647343)
00afc2fc 6443196c 64431970 00afc2f0 64431974 nvoglv32+0x834455
00afc2fc 64431970 00afc2f0 64431974 00000000 nvoglv32+0x1e3196c
00afc2fc 00afc2f0 64431974 00000000 00000000 nvoglv32+0x1e31970
00afc2fc 64431974 00000000 00000000 62e33a10 0xafc2f0
00afc2fc 00000000 00000000 00000000 00000000 nvoglv32+0x1e31974
STACK_COMMAND: ~0s; .ecxr ; kb
SYMBOL_NAME: nvoglv32+c633d7
MODULE_NAME: nvoglv32
IMAGE_NAME: nvoglv32.dll
FAILURE_BUCKET_ID: INVALID_POINTER_READ_c0000005_nvoglv32.dll!Unknown
OSPLATFORM_TYPE: x86
OSNAME: Windows 8
IMAGE_VERSION: 31.0.15.4633
FAILURE_ID_HASH: {31efe6d8-bd30-e286-103b-1a498a3fb31a}
Followup: MachineOwner
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