story map failed to save

[bassamalmohor]

while designing a story map, basic one, whenever i click save it says "failed to save, try again". why is this happening?

your views are highly appreciated. this is very frustrating.

[GregoryL_Azou]

Sorry about this, are you using the Story Map Basic application or do you mean that the app is simple?

If you are not using the Basic, what app? You can see the list of Story Maps apps at Apps | Story Maps

I would not be surprised if it's Map Tour. It often happen if you copy/paste text from a text editor like word or use HTML markup.  If that can be your case, the best would be that you edit your tour point description to remove the text until it saves.

[bassamalmohor]

Hey Greg, Yes, it's the Map Tour, Basic application. i don't copy/paste, whenever i change anything, it says failed.

http://arcg.is/1PARXSG

much thanx

[GregoryL_Azou]

Hi,

Strange. It looks like that application is not shared publicly. For me to be able to diagnose more, could you sign-in on the following page, find your story and share it publicly My Stories | Story Maps . Thanks

[bassamalmohor]

Oh, here's the public link to the story.

Thank you so much

http://arcg.is/1UZdwiT

[GregoryL_Azou]

Hi,

Thanks. It looks like the reason your Tour do not save is that your webmap is a bit heavy, so depending on your bandwidth it can timeout. That would also probably happen to you when you are using the map viewer.

In the webmap, you have one layer, whose geometry are maybe not simplified enough.

To make your webmap more lightweight, you could simplify it or you can do is to save the layer as a separate item using. That way your webmap should save very fast.