why can't i move photos?

[ScottPowell2]

Clicking and dragging to move a photo in my story map suddenly doesn't work.  And after that stops, then I can't click and pan the map either.

[ScottPowell2]

Rupert,

Thank you for all that information. I'm currently on travel but will try some of your suggestions when I return. In the mean time, here's what I can tell you. 

I am using a personal account, no organization or enterprise. 

Creating a new map results in the same problem. 

Yes, I am trying to move the selected point using drag and drop, not selecting a point on the map to move it to. 

No message appears, and the system locks up for a period of time - I can't even select a different photo/point. 

The problem started on a map I created earlier that used to work just fine. 

It still works on a different laptop running the the same OS and browser (but not necessary the same rev - need to check).

Again, thanks for looking into this,

Scott.

[MeganHeckert]

Hi Rupert,

To follow-up on your questions:

Yes, the behavior is that I cannot move a point by clicking and dragging on

it. There is no error message from the Map Tour and I don't see any error

in the Chrome console, the point just doesn't move. I don't seem to have

the issue that Scott reported where things then lock up temporarily. I have

the error both with existing Map Tours and with newly created Map Tours. I

have tried maps with vastly different extents and have tried multiple base

maps - neither of those seems to make a difference.

I originally observed this in an organization ArcGIS Online account, but

then created a public account to see if that would help and the problem

persisted. It is only by switching browsers that I am able to make it work.

In case it makes a difference, the browsers where I am experiencing this

issue are: Chrome Version 69.0.3497.100 (Official Build) (64-bit) and

Firefox Version 60.2.2esr (64-bit)

Megan

[RupertEssinger]

Thanks guys, Megan would you be able to report this to tech support too. They'd nee to walk through your setup to see if they can find the issue. 

Rupert

[MeganHeckert]

Hi Rupert,

I have not been able to report it to tech support because I'm not connected

to an organization in My Esri. I have requested permission but it has not

yet come through.

Megan

[AlanRex1]

Hi Megan,

I'll go ahead and get a courtesy case set up for you while we're waiting for the MyEsri issue to be resolved.  I don't have your phone number on file, but I do have your @gmail email address from your username, so the Support analyst will have to reach out to you via email first and then you can work with them to coordinate a call (if necessary).  

Regards,

Alan