Can't Subscribe to any Community Places or Boards

[KevinWarnerTLN]

I am logged in, but the "Subscribe" button grayed out on every place and board I visit.  The same is true for other members of my AGOL organization.  It would be very handy if I could subscribe to some of these community places.  Why wouldn't I be able to subscribe once logged in?

[BriannaEttley · Accepted solution]

Hi @KevinWarnerTLN ,

Thanks for reaching out. I went ahead and looked at your account and noticed your email was unverified. When joining Esri Community, an email is sent to verify your email. Once you click the link to verify your email that is attached to your account, you will then be able to subscribe to any Place on Esri Community. I went ahead and set your email as verified, so please try and subscribing to a Place on Esri Community.

Please do not hesitate to reach out with any additional questions!

[KevinWarnerTLN]

Thank you very much for the help, Brianna!

[MrRamonG]

Hello Branna. I am having a similar as Kevin, where I cannot subscribe to anything in Esri Community. I have been searching my email but have not found an email verification from Esri Community. Could you please resend one? Thank you.

[BriannaEttley]

Hi @MrRamonG,

Thanks for reaching out. I just went ahead and verified your account. You should be able to subscribe to Boards in the Community.

[MrRamonG]

Wonderful. Thank you Brianna.

Ramon

[hsummers_scf]

Hello! I am having a similar issue where I cannot subscribe to boards, but my email address is verified. Do you have a suggestion for how to fix this? Thanks! 

[BriannaEttley]

Hi @hsummers_scf,

I took a look at your profile and noticed at some point, it became unverified. I've gone ahead and re-verified it so please log out of your account and log back in. You should then be able to subscribe to different boards on Esri Community! 

[hsummers_scf]

It seems to be working now. Thank you! 

[EricaNova]

@BriannaEttley I have the same issue... am I verified? I'd like to be notified when someone replies to a comment I've made and so far I can't find out how to make that happen; also, my subscribe button is "greyed out".