Hi Melanie,
I'm sorry, I didn't see that anyone had answered my question. I now have a much smaller mosaic dataset focused on our area of interest and am still running into the same problem. Several times the Viewshed tool worked once and then wouldn't run again when I tried to run it on the next viewpoints. Well, it acts like its running then results in an empty dataset. Can I edit the cell size of the mosaic dataset?