Getting to Know Esri Support: Amy A.
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02-26-2013 03:41 AM
An interview with ArcGIS Desktop analyst, and Parcel Editor / ArcPad specialist, Amy A.In our continuing series, "Getting to Know Esri Support", we interviewed Amy who is a support analyst for the Redlands, CA office. 
I also attend the Land Records Meet Up, which is a virtual user group for all Land Record topics. This meeting series discusses new functionality, enhancements within the ArcGIS Ideas site, as well as technical support trends. Feel free to check this group out and join if you are interested.SSB: How did you get into GIS?Amy: As a Geography and Environmental Studies major, I heard about this little thing called GIS, so I thought it would be something I might need to know. I took the class, got an internship doing GIS, got a job doing GIS, got another job working for a local county doing GIS and finally ended up at the source of everything GIS - Esri!SSB: What do you like best about being a support analyst?Amy: Talking to and helping our customers. I feel that I live vicariously through my customers. I have customers from Newberry, SC, and all the way to Kodiak, AK, that I work with on a regular basis; some I am so close with they send me Christmas cards!SSB: How do you describe to family members and friends what you do for a living?Amy: It used to be easier to describe my job. I would tell people that I draw lines and boxes on the computer. Now I say that I help people use my company’s mapping software because if I get any more detailed than that, most of family and friends' eyes glaze over.SSB: What do you like to do when you’re not at the office? Amy: Grabbing the dogs,
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shing poles, packing up the Jeep, and heading out! I have a Cocker Spaniel / Rottweiler mix named Sammy and another mix breed named Billie that love to go with us for rides in the jeep.Amy was interviewed by Melissa J - Geodata Support Analyst
- Office – Redlands, CA
- Hometown – Cincinnati, Ohio / Claremont, California
- ArcGIS Desktop Team – Parcel Editor and ArcPad
I also attend the Land Records Meet Up, which is a virtual user group for all Land Record topics. This meeting series discusses new functionality, enhancements within the ArcGIS Ideas site, as well as technical support trends. Feel free to check this group out and join if you are interested.SSB: How did you get into GIS?Amy: As a Geography and Environmental Studies major, I heard about this little thing called GIS, so I thought it would be something I might need to know. I took the class, got an internship doing GIS, got a job doing GIS, got another job working for a local county doing GIS and finally ended up at the source of everything GIS - Esri!SSB: What do you like best about being a support analyst?Amy: Talking to and helping our customers. I feel that I live vicariously through my customers. I have customers from Newberry, SC, and all the way to Kodiak, AK, that I work with on a regular basis; some I am so close with they send me Christmas cards!SSB: How do you describe to family members and friends what you do for a living?Amy: It used to be easier to describe my job. I would tell people that I draw lines and boxes on the computer. Now I say that I help people use my company’s mapping software because if I get any more detailed than that, most of family and friends' eyes glaze over.SSB: What do you like to do when you’re not at the office? Amy: Grabbing the dogs,
fi
shing poles, packing up the Jeep, and heading out! I have a Cocker Spaniel / Rottweiler mix named Sammy and another mix breed named Billie that love to go with us for rides in the jeep.Amy was interviewed by Melissa J - Geodata Support Analyst
