AnsweredAssumed Answered

Toolbox not working

Question asked by geonetadmin on Apr 22, 2011
Latest reply on Apr 25, 2011 by timothy_hales-esristaff
Original User: skydiver_jim

I can't get the toolboxes to work on ArcMap 10.  They were fine on install, but recently I had a rouge spyware called WINDOWS DIAGNOSTIC.  I got rid of the virus; however, there are some quirky things with the machine (Windows 7 Professional 64-bit).  ArcMap comes up fine, and I can add data, zoom and pan around, etc.  But when I click on I click on the toolbox window, there's just a picture of a toolbox ( empty_toolbox.jpg).  I can search for a tool, and it will give me returns (data_management.jpg), but if I click on the tool, nothing happens.  A lot of the tools summaries are not available.  If I hold my mouse over a tool and click on the item description, Arcmap will hang.  If I bring up ArcCatalog, click search, and then just click on the word "tools" the list of toolboxes come up (tool_list.jpg).  I'm at a loss for what to do.  TIA for any suggestions.