I am unable to be logged in to our organization AGOL account AND GeoNet at the same time. Is this normal?

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11-07-2014 06:56 AM
VenusScott
Occasional Contributor III

The login information is different for our organization AGOL account and the GeoNet account. I can not use the same browser to be logged into both. I have to use two different browsers. Not a real issue, just not sure if this is by design or just a bug?

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14 Replies
AnthonyGiles
Frequent Contributor

In IE you could use new session:

Easy Fix - How to log in to the same website simultaneously using multiple identities in IE8

I am sure other browsers will have a similar option

Regards

Anthony

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TimothyHales
Esri Notable Contributor

Thanks for providing this information.One way to get past this issue is to get your ArcGIS Online Organization admin to "Enable Esri" for your user account. Then you would be able to log into GeoNet with that account.

Joshua Giese‌ & Ramchand Rao‌, any other ideas?

VenusScott
Occasional Contributor III

Hmmm . . . I do have the setting as you stated but still have the issue?

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RebeccaStrauch__GISP
MVP Emeritus

You didn't say which two types of browsers your tried, but I have had luck logging in to each with a different user/pass in Firefox....latest or fairly recent version.

RebeccaStrauch__GISP
MVP Emeritus

also, even in Firefox, if you log onto AGOL first, and then try geonet, you may get an error

Click on the sign on using a different account, and it should let you sign in to geonet.  if they are supposed to be the same username and password, then see Timothy Hales‌ message above.

VenusScott
Occasional Contributor III

Rebecca,

I use the Firefox browser. I opened the first tab and logged into our Organizations AGOL account. I opened a second tab and tried to log into http://geonet.esri.com/ and I still get an error. I don't get the "Sign in using a different account" option like you?

Just so folks know, this is not a real big issue as I just open up IE or Chrome browser and open http://geonet.esri.com in it and carry on. . . LOL.  It's more of a frustration and curious as to why question.

TimothyHales
Esri Notable Contributor

The email error is from GeoNet only allowing one email address to be associated with the community. Whereas multiple Esri Accounts can use the same address. In order to use the email address with another account on GeoNet you will need to change the email address in My Esri, and then log into GeoNet with that account for the platforms to sync. Go to your profile in GeoNet to confirm the address has been updated. Once this is confirmed, you can log into GeoNet with the other account using that email address.

VenusScott
Occasional Contributor III

Well it turns out that Firefox 33.0.2 is the culprit! I did what you suggested but Firefox still gave me the same error. Then I tried it in IE and it works. Typical "browser" compatibility issue! Thanx!

AllisonHoff
Occasional Contributor III

I get the same error if I use Chrome. The key seems to be opening a new browser. Opening a new browser can be avoided if you log into geonet first. My organization and geonet (Esri global account) use the same email but different usernames.