ArcGIS (10.4) Slow Loading on Windows 10

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04-26-2016 09:05 AM
MichaelSnook
Occasional Contributor III

I have recently upgraded to Windows 10 and now opening ArcGIS (10.4) takes over a minute (1:36 last test) to load.  I have tried all of the usual tricks (delete normal, uninstall all add-ins, etc) with no luck. 

Has anyone else had this problem?

Edit: Windows 10 installation was an upgrade from Windows 7 on a 64bit machine.  Windows was 'reset' after installation and all applications were removed.  ArcGIS 10.4, ArcEngine 10.4, & Background Geoprocessing were installed after the Windows reset.

Running i5-3470 4/core, 8GB, 120GB SSD

Thanks!

57 Replies
AdrianWelsh
MVP Honored Contributor

Michael,

Have you tried performing a REPAIR install to ArcGIS?

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V_StuartFoote
MVP Frequent Contributor

Also, please describe the Windows 10 installation. 32-bit or 64-bit, and if it was an "upgrade" migrating existing applications or a bare metal install and follow-on installation of applications?

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DanPatterson_Retired
MVP Emeritus

what is your hardware configuration? I would consider these minimum, not recommended

ArcGIS 10.4 for Desktop system requirements—ArcGIS Help | ArcGIS for Desktop

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MichaelSnook
Occasional Contributor III

I have tried a repair with no luck.  I notice that the splash screen appears to hang on the 'Initializing License' message so I thought to change the license server machine name to its IP address...the ArcGIS Administrator took almost 2 minutes to open.  (the IP address change didn't help either)

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DanPatterson_Retired
MVP Emeritus

So this isnt a standalone installation

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MichaelSnook
Occasional Contributor III

Windows was a 'reset' upgrade from Windows 7 - 64bit

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DanPatterson_Retired
MVP Emeritus

Michael, I was querying the reference to ''license server'... which suggests that is the root of the issue.  I use standalone installations and have never experienced no issues due to operating system upgrades.  Perhaps Stuart has suggestions directed towards specifically.

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MichaelSnook
Occasional Contributor III

Ahh...right...we use concurrent licensing.  For what it's worth I was able to activate a single-use license for this machine with the same results.

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V_StuartFoote
MVP Frequent Contributor

Michael,

On Windows 10, I get a fully enabled ArcMap session in about 20 seconds from launch.

It may not be the issue for you, especially as you have checked a stand alone seat, but is there a firewall running on the license server? And, what port is the ArcGIS license pool responding at?  I set mine up to still use TCP port 27004 for the odd 9.3.1 box still in service--but I always poke a hole in the license server firewall for 27000-27009.  And on the clients I specify the server to be at 27004@FQDN  (though by IP saves a DNS lookup).

Without the open range to the FNP service default 27000-27009 range, there can be considerable latency while the FNP clients ping the server for service--but have to wait for time-out to expire when firewall blocks.

If you can arrange with your sysadmin to kill the firewall on the license pool server you can get a feel for if firewall induced latency is the issue.

Stuart