Adrian,
How would you like to report a bug? On the front page of http://support.esri.com are many methods to contact support.
To wit: you can use email, interactive online chat, or direct phone calls.
I'm in the trenches on the development teams - so I'm a little removed from the website and support tiers, but as far as I know Geonet is (like esri forums before it) primarily a user-to-user resource, though many Esri staff do keep an eye on it as a matter of their day to day work.
Bottom line is if you want a bug to be resolved, we need to have a report of it through support.
What does that mean for you, the users?
1. Error reports: if you get a crash report dialog, put in your email and other info about the repro case if you know it. Development does respond to users on occasion (no, not everyone) to gather more information about a particular crash. If the dmp is too big to send via the normal reporting mechanism, please email it to us.
FUN FACT: at Esri's major conferences (DevSummit, EsriUC) we collect error reports from each machine at the Esri showcase directly so we can triage and prosecute any errors encountered by users or employees during the conference at the showcase.
2. When you encounter a bug, SEND IT IN to Esri support through whatever means necessary. We have extensive tests, including literally thousands of automated tests over many many different harnesses that are run on multiple platforms, databases, and web browsers, and we also conduct in-house testing in our first-floor holistic lab as well many times a week. We test the dickens out of ArcGIS Pro and indeed all our products, but sometimes what it takes to repro a bug is users' unique data, perspective, or workflow. If that issue is not reported, it's a tree falling in the woods. DO NOT just report it on geonet - send it to support.
Even if you find out that it's already been reported, support tracks the number of times a particular issue is reported and regularly audits those issues for development to prosecute based on demand factors.
Hopefully this info is helpful to you folks here. Thanks!
Regards,
Jeremy W.
