There is a science to troubleshooting. Like the NPR Car Talk guys do, you need to think like Sherlock Holmes. Nobody can help you troubleshoot without data -- not Sherlock, not Tom&Ray, not Esri's Tech Support folks. You need to be scientific in troubleshooting. Once you are, you can usually troubleshoot things yourself. You can also teach others to troubleshoot, and even carry the mindset to life beyond online mapping. The attached document can help.
