Black screen in Arcgis Earth version 1.3 build 1472

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01-11-2017 12:52 AM
ThomasPetri
New Contributor

I can't see the Arcgis Earth when I start the application. I can add layers and I can see the coordinate system is the right one, but there is only a black screen:

 

I have directX11.1 installed

And there is no proxy server:

Any tips on what to do?

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4 Replies
DanPatterson_Retired
MVP Emeritus

You need Direct X 11 for sure, just check the driver status again and version

check https://community.esri.com/message/583830 

There are other links on GeoNet you can check just do a search here using 'black screen' for all references to driver issues

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ThomasPetri
New Contributor

Hi Dan.

I checked the conversations and I'm sure that:

- there's not running any proxy server

- i'm running DX11

could it be something else

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DanPatterson_Retired
MVP Emeritus

If you are sure... I will flag CAndrews-esristaff‌ to see if anything else has been added to the list

ThomasPetri
New Contributor

I'm sure, thanks

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