Dispachers app mobile

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5
01-13-2017 05:34 AM
DavidTurel
New Contributor

Hi,

In the mobile application of Workforce it would be useful to allow to create incidences in the field to the dispatcher.

It will be possible?

The best regard

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5 Replies
AngelRamos
New Contributor II

I also believe it is necessary for dispatchers to work with mobile devices. In our case the assignment of works is done in the street when the dispatcher sees that there are broken litter bins or fallen traffic signs that we have inventoried in arcgis. There is no point in writing on paper and then entering workforce in the office. Is there an app for dispatchers on a workforce roadmap?

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RickeyFight
MVP Regular Contributor

At this point there is no dispatcher "app" but you can use workforce from a browser on a mobile device. 

You could also use collector. It is not the most functional way though. 

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CraigGillgrass
Esri Regular Contributor

David, Angel, thanks for your feedback on this.  It is in our Roadmap to allow Workers to create new assignments in the field; however, it's in our longer term roadmap.

There are a few issues that we need to solve around this workflow:

  1. The need for QA of the assignments that would be created; either to ensure correctness and consistency or to remove duplicates/redundancy
  2. In many cases, the person in the field needs to report on issue associated with an asset; either by editing the asset itself or by creating a related record associated with the asset.  Both of these are not capabilities we plan to support in Workforce

Rickey's reply has several good points that I'd like to elaborate on:

  1. You can use the Workforce web application on a mobile device if your Dispatchers need the ability to create new assignments while in the field.
  2. We do recommend using Collector or Survey123 to perform this type of field data entry; this allows your workers to report issues they see in the field and associate that information with an Asset if needed. This also supports the ability for the information to be QA'd before it is used to create a new work assignment.

Craig

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DavidTurel
New Contributor

Hi,

Thank you Craig

Best regards,

David,

De: Craig Gillgrass

Enviado el: jueves, 19 de enero de 2017 18:17

Para: DAVID TUREL SOTO

Asunto: Re: - Re: Dispachers app mobile

GeoNet <https://community.esri.com/?et=watches.email.thread>

Re: Dispachers app mobile

reply from Craig Gillgrass<https://community.esri.com/people/cgillgrass-esristaff?et=watches.email.thread> in Workforce for ArcGIS - View the full discussion<https://community.esri.com/message/660283-re-dispachers-app-mobile?commentID=660283&et=watches.email.thread#comment-660283>

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DavidTurel
New Contributor

Hi Rickey,

Thank you for the recomendation. I will use this program also survey 123.

Best regards,

David,

De: Rickey Fite

Enviado el: jueves, 19 de enero de 2017 16:08

Para: DAVID TUREL SOTO

Asunto: Re: - Re: Dispachers app mobile

GeoNet <https://community.esri.com/?et=watches.email.thread>

Re: Dispachers app mobile

reply from Rickey Fite<https://community.esri.com/people/dafiter?et=watches.email.thread> in Workforce for ArcGIS - View the full discussion<https://community.esri.com/message/660267-re-dispachers-app-mobile?commentID=660267&et=watches.email.thread#comment-660267>

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